Frequetly Asked Questions

Every job that we do is different and so are the customer expectations. We prefer to visit your premises before we provide you a quote taking into account the nature of the job and its demands.

Payment is strictly due on your regularly scheduled cleaning day. We have a wide range of payment options available, including Cash, Cheque, Direct debit, Visa, Master, Mobile Money, PayPal and Invoices. (Please Ask Staff for More Information) Many of our customers find it convenient to simply leave a cheque or cash payment or even mobile money out for our team members on the kitchen counter to collect when they arrive to begin their work. We have Strictly Same day Payment Policy. Some jobs like Move Out / End of lease cleaning or Large Jobs; we may ask full or half money in advance before start the work.

For residential cleaning, we prefer that we use your products and equipment in order to maintain proper hygiene. We would be happy to recommend the products required, including organic and environmentally friendly products. We use our own biodegradable products for one-off cleans. If you want Hygiene Consultants Team to use their equipment and supplies for regular cleaning, please advise us while booking.

We use quality products; Our products are biodegradable and environmentally friendly. If you want us to use 100% organic products please let us know when you book the service.

Our team members are trained to be professionals and are trustworthy, honest and reliable. They are screened to find the best people and have police checks and reference checks. Hygiene Consultants have trained their staff known as Hygiene Consultants Team before they come to you. Our professional house cleaners will not eat, drink, smoke or operate any appliances while inside your home, but allowed to drink water.

We always try to send the same team member to clean your home. At Hygiene Consultants, we train 2 team members for your home. We will allocate the other cleaner when your regular cleaner is unavailable.

YES! We have Testimonials/Reviews from our valued clients visible on the local website, and we can provide more references available by request if you think it’s still required. Hygiene Consultants Ltd name is enough as references.

It would be nice if you could pick up or put away any clothes, children’s toys, important documents etc. before the cleaners arrive. This would help our cleaners make the best use of their time. It is also appreciated if you could have the cleaning kit and equipment ready.

No problem! Many of our clients decide to provide us with a key and a code if they have an alarm system for their home. All keys are securely marked and controlled to maintain your security.

We have no problems with that as all our cleaners are pet friendly, but it is appreciated if you could make sure your pet is safe and secure before our cleaning associates come to clean. Our teams are not permitted to clean or pick up animal ordure by hygienic reasons. It can be done by special request, So they can bring all safety gears.

While our team members are trained on proper cleaning procedures and pride themselves in being careful, if anything were to get damaged as the result of something one of our team members did while cleaning- we want to step up to make it right! Customer Must notify us with in 36 hrs; after any claim is subject to company approval

We do realize that sometimes life gets busy and you might have to reschedule your regular cleaning service. Please inform us 24 hours in advance, so that we can change our team member’s schedule or arrange an alternative time and date for the cleaning.

If any circumstances beyond our control like traffic, any accident on road or staff injury or suddenly got staff sick or any work accident; then we will be inform you ASAP and will arrange an alternative time suitable to you and us to cover our services

Please call our hotline number +256414698540 or +256706062417. We do not exchange personal contacts of our cleaners according to our company policy, so inquiry must go through Hygiene Consultants office.